There are two ways to get an overview of how you're doing:
In the app
Tap on the blue menu button to the right of the search bar > Week View.
This shows your kcals and the second nutrient you are tracking in your Diary.
On the website
Click on the Week View link above your Diary.
In the app
Tap on the icon in the top right corner of the screen, above the blue menu button.
This barchart shows your daily progress for each nutrient as a percentage vs the recommended daily amount, and also in grams.
Tap on the switch above the chart to view 1 day, 1 week and 4 weeks. Or switch to the pie chart view and review the same periods.
On the website
Look in the Summary panel to the right of your Diary. Click on the small icons in the blue header to switch between a barchart and pie chart view.
Your Reports can help you to see which foods are the biggest culprits in using up your calorie and fat allowance. You can check the food you've eaten in the previous 14 days ranked by...
Each report shows the top 20 foods in each category, and works on a 14-day rolling basis.
A good place to start is by looking at your highest fat foods. Fat is the most concentrated source of energy with 9 calories per gram, so reducing your total fat intake has twice the effect of cutting back on protein or carbohydrates.
You can search for food in the following ways:
Use the 'Add food/drink' panel on the left to find and add a food to your diary.
You can search for food in the following ways:
Nutracheck tracks calories, protein, carbs, sugar, fibre, fat, saturated fat and salt.
You can choose which nutrients to track by tapping the header of each column and selecting from the drop-down menu. Check how your overall diet measures up against recommended targets for each nutrient by tapping the white chart icon top right in your diary to see a bar chart or pie chart.
You can select which nutrients to track by clicking on the Settings link above your diary > Choose which nutrients to track in my food diary. Make your selection and drag and drop to set the order in your diary. The bar chart on the right of your diary shows a summary – click the small icons in the header to see different charts.
Tap the blue menu button on your Diary page > Diary Preferences > Food Database > UK/Ireland or United States.
Alternatively, get in touch with us at customercare@nutracheck.co.uk and we can change it for you.
Yes – and you can also select your unit of measurement from g, oz, ml or fl oz. The default is set for grams.
For many foods, you will see Enter specific weight listed under the serving size options.
Tap on this, enter the weight of your food, then tap to highlight your unit of measurement.
Click to enter the weight of your food, then use the drop-down menu to select the unit of measurement.
There are two different ways you can view your Diary – with separate food and exercise targets or a combined food and exercise target.
Which setting you use, depends on your goal, and your activity level.
Separate Diary view – if your goal is to lose weight and you are just starting to try and exercise more, this is the best setting for you.
It keeps your food and exercise targets separate, so you can clearly see how many calories you've burned through additional activity. The exercise calories are not added onto your food target to eat back.
Combined Diary view – if you are trying to lose weight and already exercise a lot, this setting may suit you better as it gives you the option to eat calories back.
It assumes you are fairly active every day and deducts your 200 calorie exercise target from your food allowance at the start of the day, on the expectation you will always achieve this (which is why your GOAL is 200 calories less than the Separate Dairy view). Once you exceed your 200 calorie exercise target, the calories you burn are added onto your food allowance so you can eat these back. We recommend the Combined Diary view to people who do a lot of exercise, as they will require the extra calories to fuel their higher activity levels.
To change your diary
Tap the blue menu button to the right of the search bar > Diary Preferences > Diary Totals.
Click on Settings – link above your diary. Then click on the Change diary layout & daily totals link and select your preferred diary view under the Daily Totals heading.
One of the most common reasons for not losing weight is underestimating portion sizes. The best way to check your meals is to use the 'Meal/Recipes' tool, but if don't you have time to do this, then try the following:
Weighing food sounds like a pain, but we recommend leaving digital scales out on your worktop so it's really easy just to pop food on and check it. Once you have a visual reference, you may not need to do it every time.
When people say they are sticking to their diet but not losing, one of the first questions a dietitian will ask about is whether portion sizes are creeping up again! Try being really accurate for a week and see if this kick starts the weight loss. If it does, then you have your answer!
Yes. If you wish to manually adjust your nutrient targets, here's what to do:
Tap the blue menu button to the right of the search bar, select Nutrient Goals > Set My Own Goal. Enter either the grams or percentage figure for each nutrient. When done, make sure you scroll down and press the green Apply Changes button to save your targets.
Go to your Food Diary page and click on the Settings link above your diary. Next select Set a nutrient goal, then Set My Own. Click on either the grams or percentage figure for each nutrient to enter your own value. When done, make sure you scroll down and click the green Apply Changes button to save your targets.
We have the nutritional information for over 200 eating out places in our food database. Most of the big chain restaurants and popular coffee shops are listed.
To find the Eating Out category:
Tap the blue menu button to the right of the search box > Eating Out.
Go to your diary and look in the Add Food/Drink panel on the left > Eating Out.
If the restaurant you are looking is not listed, you can try two things:
That said – a meal out is a treat, so enjoy! Remember Nutracheck is all about balance – if you go over one day, make adjustments for your food and exercise levels over the next few days by using the Week View.
You can plan for a night out in advance by using Easier Days. This redistributes your calories over the week to give you a few more on your chosen day(s).
Tap the blue menu button to the right of the search bar > Diary Preferences > Easier Days.
Go to Settings (link above your food diary) > Set an easier calorie target for certain days.
In the app:
On the website:
You can have up to 4 nutrient columns in your diary. To manage these, tap the blue menu button at the top of your diary (next to the search bar) > Diary Preferences > Nutrient Choices. Tap the arrow above the dash (or it may say 'None') to scroll though and select an additional nutrient column.
How many columns you have will affect the number of trackers showing at the bottom of your diary (5-a-day, water, alcohol units and alcohol kcals). For example, if you have 1-2 nutrient columns, you’ll see two trackers. With 3-4 nutrient columns, you’ll see one diary tracker (due to screen space).
You can manage your trackers either by tapping on the current one > Discover more trackers. Or you can tap the blue menu button in your diary > Diary Preferences > Diary Trackers.
NOTE FOR iPHONE USERS: iPhone 5 devices (or older) are supported for two nutrient columns. All other devices support four columns however some will require zoom to be turned off in the main phone settings (Settings > Display & Brightness > Display Zoom > Default).
NOTE FOR ANDROID USERS: At present you will need a phone that supports high resolution displays (or a tablet device) to add extra columns but we are trying to make this function available for more devices.
You can track all 7 nutrients on your main diary page (just turn your device landscape). To add/remove columns, tap the blue menu button at the top of your diary (next to the search bar) > Diary Preferences > Nutrient Choices. Tap the arrow above the dash to scroll though and select an additional nutrient column.
You will always see 3 trackers at the bottom of your diary – all customisable by tapping the blue menu button in your diary > Diary Preferences > Diary Trackers.
Our food database contains calorie counts for both raw and cooked food – as defined in the description.
It doesn't really matter which figure you use – as long as the weighed state of your product (raw or cooked) matches the description in our database.
From a practical point of view, it may be easiest to weigh the item raw, before cooking, to avoid dealing with hot food on the scales. But this is personal choice.
There is no right or wrong way – see what works best for you. The options are:
Some people like to plan what they are going to eat and enter it into their food diary at the start of the day (or night before) so they can check they will stay within their daily target. The good thing about this approach is if it looks like you might go over, you can take action before the damage is done! If you are new to calorie counting, this might be the best approach for you.
This is the best way to ensure you don't forget anything. It also makes you aware of how many calories you have left for the day.
You can enter everything in one go at the end of the day – it's quick and easy using 'Copy' and your 'Favourites' however the risk is that you forget adding something.
If you exceed your daily calorie target, try to 'up' your exercise and/or reduce your calorie intake over the next few days to get back on track (as long as you don't go below 1,200 cals).
The tracker is to encourage you to eat more fresh fruit and vegetables. Fruit and veg are a valuable source of vitamins, minerals and fiber. Most are low in calories, making them a great way to bulk out meals.
For the Apple icon to light up, you need to add a portion of fruit or veg to your Diary.
What counts as a portion?
Healthy tips
What doesn't count?
The colours give you a quick visual guide to the nutritional content of a food. Green means the food is low in that particular nutrient, amber is neither high nor low, and red means it is high.
Try to choose foods with green and amber traffic lights where you can, and moderate your intake of foods highlighted in red.
The pie chart shows the proportion of your total daily calories that are coming from protein, carbs and fat.
The principle behind 5-a-day is to get us all eating more fresh fruit and vegetables. Ideally this should be fruit and veg in its natural state – not part of a processed product that has had other ingredients added. However we do recognise that it's not always easy to just eat fresh, dried or frozen fruit and veg, so fruit and veg within other foods such as cereal bars can count towards our 5-a-day.
The NHS 5-a-day guidelines say that certain processed foods can count towards your 5-a-day (if the quantity of ingredient complies – a portion is around 80g of the fresh fruit, and 30g dried), but they also state that ready meals for example should be eaten in moderation because of the other ingredients that will have been added, such as fat and salt.
In a quest to highlight positive health benefits of processed products, manufacturers and retailers may highlight that an item contains one of your 'fruit & veg portions' – although the official 5-a-day logo cannot be used on packaging unless the product fully complies with the NHS guidelines. The good news is that many of the major retailers in the UK also have strict criteria about when a 5-a-day logo can be used, so in general if any logo or statement is on pack, then this usually means that you will find 'a portion' within the food. While it is good that the product contains some fruit or vegetables, it is still a better option to just eat pure fruit or vegetables with no extra ingredients such as salt, sugar or saturated fat.
At present, our policy at Nutracheck is based on the purist view of supporting the principle of 5-a-day. You will find that the 5-a-day symbol shows on fresh fruit and vegetables, dried fruits, pulses etc – basically the natural foods, but it may not show on other products.
The reason is that we don't want members to become overly reliant on eating processed products to achieve their 5-a-day intake as this kind of dilutes the principle of the 5-a-day initiative. Remember that you should be getting a good variety (or a rainbow!) of different fruits and vegetables to make up your 5 a day – fresh, frozen, dried, juiced and canned all count.
Many of us are emotional eaters, so we've added Food Triggers to the website to help
We eat for many reasons other than being hungry. If your diet goes off track, you can tag the culprit food with the trigger that caused you to eat – for example you were feeling stressed, or perhaps you were just bored.
How it works:
The difference is mainly due to water loss or gain. Cooking methods like baking, grilling and roasting will cause a food to lose water compared to say steaming and boiling. In fact boiling may cause the food to gain weight – as in the case of rice and pasta.
When a food loses water it will become lighter in weight and more calorie dense – so the cooked food will contain more calories than the raw when comparing weight for weight. An example being a jacket potato. As the potato loses water during baking, it becomes more calorie dense – which is why when comparing weight for weight, a jacket potato contains more calories than boiled.
On the other hand, if a food absorbs water, the calories will be lower compared to the same weight raw – because the food has become less calorie dense. This is true of rice and pasta.
In most cases, it is probably easiest to weigh the raw food and use these figures. If you then cook the item and add any extra ingredients such as sugar or oil, you need to measure and enter these ingredients separately e.g. if you fried your mushrooms in oil or stewed apples with added sugar.
In summary, it doesn't really matter which figure you use – as long as the weighed state of your product (raw or cooked) matches the description in our database.
Yes, you can group together foods and save them as a combo – ideal for your favourite meals.
Tap on each food entry in your diary you would like to group, then tap CREATE MEAL from the pop-up menu at the bottom of your screen.
Click Group items above your diary and tick the items you'd like to group. Now click Confirm.
To find your combo after saving, go into My Meals and select the recipe from the meal occasion you have saved it to.
Many of us are emotional eaters, so we've added Food Triggers to the website to help.
We eat for many reasons other than being hungry. If your diet goes off track, you can tag the culprit food with the trigger that caused you to eat – for example you were feeling stressed, or perhaps you were just bored.
How it works:
When you search for a food, the traffic lights will show against portion sizes for these nutrients: fat, saturated fat, sugar and salt.
You can you also turn on traffic lights to show against foods you add to your diary.
Nutracheck tracks calories plus 7 nutrients: protein, fat, saturated fat, carbs, sugar, fibre and salt. You can choose which nutrients you track in your diary
Tap on the small black arrow at the top of the column and select the nutrient you would like to track from the drop down.
Alternatively, select Diary Preferences > Nutrient Choices. Use the white arrows to select which nutrients you wish to track.
You can also view a daily bar chart breakdown of all nutrients by tapping the white icon at the top right of your Diary screen. Tap the pie chart icon to check your macro nutrients vs healthy guide amounts. You can view this data for 1 day, 1 week and 4 weeks.
The lowest calorie alcoholic drinks are:
Vodka & diet coke | single 56 cals / double 112 cals |
---|---|
Vodka & slimline tonic | single 58 cals / double 113 cals |
Vodka, lime & soda | single 76 cals / double 131 cals |
Dry white wine spritzer (with soda not lemonade) |
regular 130 cals (with 175ml wine) |
Dry wine | 175 mls glass 116 cals / 250ml glass 165 cals |
(there is no fat in any of the above)
The secret of not letting a slip up turn into a set back is to avoid dwelling on it. The odd blip will not affect your long-term progress if you get straight back on course.
You can opt for an easier target if you know you're going out? Go to 'Settings' (you'll find this on the food diary page, top left). Choose the day of the week that you'd like an easier target for – say Saturday or Sunday and tick the box. This will redistribute your calories across the week to give you a few more on your chosen day(s). The total number of calories across the week remains the same, so you will find that your weekday targets go down, but by planning for your treat, you know you're still on track.
The four nutrients food manufacturers label with traffic lights are fat, saturated fat, sugar and salt. Eating too much of these nutrients has been associated with negative health outcomes, such as cardiovascular disease. Energy per se is not associated with specific health risks, so there isn't a traffic light guide for 'Kcals'. However, it is still important to pay attention to the calories in your food to make an informed choice, especially if you are trying to lose or gain weight.
Here is a quick guide to check if the figure in the database for raw or cooked food:
Cooked | Raw | |
---|---|---|
100g pasta (aver) | 102 cals / 0.7g fat | 355 cals / 1.0g fat |
100g white rice | 160 cals / 0.4g fat | 356 cals / 0.5g fat |
The difference in the calorie content of the cooked product compared to raw is due to water gain. When the rice or pasta absorbs water, the calories will be less, compared to the same weight raw because the food becomes less calorie dense.
It is probably easiest to weigh out rice and pasta before cooking and use the raw figures to avoid dealing with hot food on the scales!
The bar chart tracks your daily food intake against the nutrient guide amount. Amber means you're close to the guideline, or have gone just slightly over – so keep a close eye on that nutrient. Red means you're over – and will always show if you exceed sugar, salt and saturated fat levels.
We make every effort to ensure and maintain data accuracy, so we take our information directly from product packaging. Products are continually reformulated by manufacturers which may result in some nutritional changes.
If the packaging shows different nutritional data to what we have, just take a picture of the front, nutritional table and barcode then email it to customercare@nutracheck.co.uk. We will then check it with our data team.
You can also correct the data yourself in your account:
In the app:
On the website:
The Week Views are a summary of your daily diary.
The separate Week View will display your food and exercise targets separately – as it does on the daily diary view. You have the option to choose whether to include exercise or to simply view your food intake and target on its own. You can also choose to show your NET intake column – this reflects how many calories you have left to eat each day when taking into account calories eaten and calories burned.
The combined Week View shows your intake and targets as it does on the daily diary page – with a daily GOAL, your FOOD calories eaten, EXERCISE calories burned and how many calories you have LEFT to eat each day.
You can manually add a glass via the app or website by tapping/clicking the water icon and selecting the plus button. Eight 250ml glasses of water (or 2 litres) a day is the target.
All liquids count towards your fluid intake with the exception of alcoholic drinks. Ideally try to drink more water, or herbal teas. If flavouring water with fruit squashes, check the calorie content as some of the 'hi juice' varieties are high in calories.
If you really don't like water, cups of tea and coffee count as well, but bear in mind they do have also have a diuretic effect and are therefore not as hydrating as plain water. (And don't forget to count the extras like milk and sugar in your food diary!)
Think of the benefits! Water is good for your skin, aids digestion and can suppress the feeling of hunger – which is sometimes caused by needing fluids.
Tap the blue menu button to the right of the search bar in your diary, select Nutrient Goals > Set My Own Goal. Enter your preferred target, scroll down and tap Apply Changes.
Click on the Settings link above your diary > Set a nutrient goal > Set My Own Goal. Click on the Carbs grams to override it with your own figure, press Apply changes to save your targets.
Unlike fat, saturated fat, sugar and salt, high intakes of carbohydrates, protein and fibre aren't directly associated with negative health outcomes, so most of us don't need to moderate our intake of these nutrients. In fact, especially in the case of fibre, many of us could do with eating more! Carb-rich foods are a great source of B-vitamins and energy, protein is essential for muscle growth and recovery, and fibre promotes a healthy heart and gut.
Being away is always tricky as you have less control over your meals. Our advice is to try and select meals with separate ingredients that you can individually estimate the calories in. For example roast chicken with new potatoes and vegetables, rather than a meal such as risotto or lasagne where you have no idea of what went into the recipe.
It is helpful to have a visual reference of a portion size – for example what 100g of new potatoes or 100g of cooked pasta or rice actually looks like on your plate. It is worth weighing out a few foods at home to get a feel for this, and making yourself aware of the calorie content of such a 'serving'.
For your information, here's what a healthy amount looks like:
Pasta or rice portion: | the size of you clenched fist. |
---|---|
Cheese portion: | matchbox size. |
Meat portion (lean): | size of a pack of cards. |
Fish fillet: | size of a cheque book. |
Salad portion: | volume of a tennis ball. |
Veg portion: | volume of a tennis ball. |
Cereal: | 3 heaped tablespoons |
Beans: | 3 heaped tablespoons. |
Nuts: | one small handful. |
Most products show traffic lights but if an item does not, there may be a couple of reasons:
We send members helpful notifications about challenges, tips and offers. Ensure you don't miss these by following the steps below to enable notifications from Nutracheck on your device.
Instructions differ slightly depending on your device, but the steps below should cover most options.
Tip: If you don't see Recently sent, you're using an older Android version. Instead, tap App notifications.
Tap the blue menu button next to the search bar in your diary > Favourites. Now select the food you'd like to add, followed by the serving size and the meal occasion.
Click on the green + button to the right of the white search box at the top of the page, and click on My Favourites in the list. Now select the food you'd like to add, followed by the serving size and the meal occasion on the next page.
Fruits contain natural sugars which are not the type to be concerned about. Fruits are also an excellent source of vitamins and minerals, as well as fibre which helps to slow down the absorption of natural sugars into the bloodstream. As fruits have multiple health benefits, we do not want to discourage you from eating them!
Traffic lights will not show on foods you've historically searched for, and then multi-add to your diary.
The fix is to add each item individually from Fast Track rather than several together – traffic lights will then show going forward.
Yes, you can either display your food and exercise targets separately, or combined together:
This view shows separate totals for food calorie intake and exercise calorie expenditure. Ideal if you are just getting into doing more exercise.
This view combines your food and exercise targets, by ensuring you're given more calories each day if you do a lot of exercise. Popular with members who exercise a lot.
To switch between the views:
Tap the blue menu button in the diary > Diary Preferences > Daily Totals.
Click on Settings link above your diary, then Change diary layout & daily totals.
Our nutritionists have devised the guides based on evidence for safe and effective levels for each nutrient. We offer guidance limits for the Set My Own option to advise members on safe upper and lower limits.
The idea is to ensure that you get a green tick for the overall week total in your Week View (shown at the bottom in the grey band), as this will ensure that you have created the necessary calorie energy deficit to lose weight.
The beauty of the food diary approach is that it focuses on the overall week. So if one day you do exceed your calorie targets, by making an adjustment later in the week to compensate (either by eating a few less calories or increasing your activity level), you can still stay on track and lose weight. This is what the Week View is for – to help you manage the daily variations.
To explain each column:
This is the day of the week. You can click on this to be taken into that day's food diary if you wanted to look back and see what you ate.
This is your daily food target, as taken from your Food Diary.
This shows how you did against your food target – if you went over, the number of calories will show in red with a cross. If you are under, it shows how many calories you are under by in green with a tick. The idea is to hit zero – or a very small green number. This means you kept to your food target.
You have been set a daily exercise target of extra calories to burn because controlling your food intake is only one side of the weight loss equation – you also need to burn more calories by being more active. This column shows any exercise/extra activity you have entered into your Exercise Diary. So for example on Tuesday, you entered two activities which when added together burned 298 calories. Your Week View shows this as a green positive number and a green with a tick, to show how many calories you've exceeded your target by. This is good because it means that you are increasing your activity level and recording it in your Exercise Diary.
This takes the calorie figure in the 3rd column and offsets it against the exercise you've done – so for example if you'd eaten 200 calories more than you should, but had done 300 calories in exercise, then the figure here would show as -100 cals in green with a tick meaning that the exercise you did effectively wiped out your food over-indulgence. A green positive figure and tick means that the calorie deficit is good and in your favour for weight loss.
This shows the % of your 5-a-day target achieved. You are aiming for 100% or higher.
Just one important point to note! It is rare for weight loss to happen in a smooth downwards curve – it is often a series of stops and starts! So don't expect to lose exactly the same amount every week as it may be that one week you lose 3lbs and the next 1lbs – it is down to your individual body. The main thing is that if you consistently get a green tick on your Week View, then your overall weight loss trend will be downwards, even if the odd week on the scales has a blip!
Clicking on the heart symbol will add the food to your Favourites for easy finding next time. Use the My Favourites link in the Add food/drink panel to view your saved list.
If you can't find a product you're looking for in the database, there are a couple of ways you can manually add this to your diary.
If the item has a barcode:
If the item doesn't have a barcode:
Any items you manually add to your account will be saved for future use too. You can find them either via the search bar in your diary, or via the blue menu button > Manually Added > Previously Added. For a quick one off entry to your diary, tap the blue menu button in your diary > Quick Add.
For a quick one off entry to your diary select the Quick Add option.
The majority of food products do not include cholesterol in the nutritional breakdown on packaging, which is where we get our data. However we do track saturated fat. Current understanding is that it is the saturated fat content of food that influences blood cholesterol levels more than the actual cholesterol found in food (which is a much smaller amount). We recommend monitoring your saturated fat intake as this is an effective way of controlling cholesterol.
The food diary will automatically keep a running total of your calories and fat against the daily target.
Your food diary tracks automatically how you are doing against your 5-a-day target. Click on the underlined words to bring up a pop up window that explains about the target.
The Water Meter works manually by clicking on the plus and minus symbols to add a glass. Each glass holds 250ml. Click on the underlined words to bring up an explanation.
The Alcohol Monitor works automatically to record units consumed. Best viewed in conjunction with your Week View which gives a summary of total units for the week and how many calories in diet came from alcohol.
Click to delete a food.
Click on the heart to save a food in your Favourites list for easy finding next time. Use the Favourites link in the Add Food panel to view your saved list.
This indicates that you have tagged this food with a Food Trigger.
Takeaway food is a tricky one! There will obviously be a variation in serving size as well as the ingredients that go into the recipes – even in the same dish with the same name. Without analysing individual dishes from every independent outlet, it will always be a best estimate based on average values. So the takeaway section is best used as a guide to see the relative difference between meal options.
Takeaway outlets use various types of containers but the popular large rectangular foil ones (7" x 4") hold around 700-800g of food. Some use plastic containers with lids (6.5" x 4.5") – these hold the same weight of food as the large rectangular foil dishes although they look slightly smaller. We work on the basis that a 'serving' is half of one of these containers – so approx 350-400g (or the portion size of a supermarket ready meal). Of course if you eat the whole container yourself, you will need to double the calorie figure.
A medium foil carton (5" x 4") holds around 300-350g rice – the calorie content obviously depends on how it is cooked (boiled or fried). To save calories, choose boiled rather than egg fried rice. A 350g carton of boiled rice contain approx 350 calories / 1.8g fat. A 350g carton of egg fried rice contains approx.600 calories / 10.4g fat.
For a calorie estimate for a complete takeaway, work on the basis of 700 calories for a main / 600 calories for rice / 200-400 calories for a side dish; total calories = 1,500-1,700 per meal. Of course the simplest way to reduce the calorie count and still enjoy, is just to halve your portion size!
Yes, we have an app for both iPad and Android tablets.
Go to the App Store and search for Nutracheck. Tap GET to download the app – once installed, the icon will appear on your home screen. Tap on the icon to open the app. If you are a member, just sign in with the same Nutracheck email address and password you use on the website. If you are new, you will need to register.
Go to the Google Play Store and search for Nutracheck. Tap on the Install button. Once the app has downloaded, tap on the icon to open it. If you are a member, just sign in with the same Nutracheck email address and password you use on the website. If you are new, you will need to register.
There are 3 ways to display the results – choose the format you like best:
As large pictures
As small pictures
As a list of descriptions
Look for the small blue icons above in the top right of the search results to change between the different views.
It may be that the App needs permission to access the camera on your device. To check this, follow the steps below:
There may be a compatibility problem with your device. Please send an email to customercare@nutracheck.co.uk and provide the following information:
To turn timestamps on in the app:
If you need to change the time for an entry, go to the serving options page for that item and tap the time showing next to the clock icon (just above the meal occasions).
If you use timestamps on the website instead of meal occasions, you can change the time by clicking on it as it appears next to the diary entry.
It isn't currently possible to use the app without an internet connection.
Yes! We can remove any or all of the following information from your account:
The only information we’re unable to delete is your Profile information (current weight, goal weight etc). To update this in your app, tap 'More' > 'My Profile & Account' > 'Edit. Or through the website, go to the ‘Personal Details’ tab in your Profile.
If you come across anything else and you’re unsure, just drop an email to customercare@nutracheck.co.uk or call the helpline on 0115 9694660 (Monday – Friday, 8:30am to 6pm, excluding bank holidays) and we’ll be happy to confirm.
Food packaging gives a variety of serving ddescriptions and it can be difficult to know whether you should weigh the food before or after cooking it. To help, we’ve defined some descriptions commonly used, and given the instructions on what to do:
If you come across anything else and you’re unsure, just drop an email to customercare@nutracheck.co.uk or call the helpline on 0115 9694660 (Monday - Friday, 8:30am to 6pm, excluding bank holidays) and we’ll be happy to confirm.
Food packaging gives a variety of serving ddescriptions and it can be difficult to know whether you should weigh the food before or after cooking it. To help, we’ve defined some descriptions commonly used, and given the instructions on what to do:
If you come across anything else and you’re unsure, just drop an email to customercare@nutracheck.co.uk or call the helpline on 0115 9694660 (Monday - Friday, 8:30am to 6pm, excluding bank holidays) and we’ll be happy to confirm.
We'll reply as quickly as possible,
7 days a week - 365 days a year
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